Periodically, NISS sends out a customer service survey to our member companies to assess ways we can ...

Vol. 42 | May 2021

Customer Service Survey

Periodically, NISS sends out a customer service survey to our member companies to assess ways we can make the reporting process easier for our members as well as get feedback on our quality of service.  We received overwhelmingly positive responses from our most recent survey.  Here are a couple examples:

In terms of timeliness of staff members in addressing questions, when do you generally receive an answer survey.

Please rate your satisfaction with NISS.

Did you find the online edits helpful in preparing your data calls.

NISS is very pleased with the responses from the survey.  We will continue to do all we can to make the reporting process as easy and simple as it can be.

NISS Statistical Plan Feature: Bookmarks

One of our top priorities at NISS is to make the statistical reporting process as easy as it can be.  One of the ways we do this is by utilizing numerous bookmarks in our online Statistical Plans.  For example, our Automobile Statistical Plan Volume 1 contains over 150 linked bookmarks!

Earlier this year, we also added bookmarks for every field in the Commercial Lines Statistical Plan and the Other Than Auto Statistical Plan.

These bookmarks can be clicked to quickly jump to the corresponding portion of the Stat Plan.  This helps member companies quickly find the codes and information they need.  Please make sure that bookmarks are enabled when browsing our Statistical Plans!  We will continue to look at ways we can enhance our Statistical Plans to make them even more user friendly for our member companies to keep the statistical reporting as simple as possible.

About Us

NISS is a unique resource for the property/casualty insurance industry. We collect and report timely, quality insurance data and perform other related functions at a reasonable cost.

For more information, please visit

2021 Upcoming Due Dates

For a list of upcoming due dates, please click here.

2021 Upcoming Meetings

Technical Advisory Committee
June 17, 2021

Executive Committee Meeting
August 24, 2021 (tentative)

Board Meeting
September 27, 2021 (tentative)

Technical Advisory Committee
October 19, 2021

Executive Committee Meeting
November 23, 2021 (tentative)

Board Meeting
December 13, 2021 (tentative)

Stat Brain Teaser

What number comes next in this sequence? 5.8, 11.6, 17.4, 23.2, _________

Please email your answers to A person will be randomly drawn from the first ten correct answers, and that person will win a $25 gift card from!

Winner of $25 Amazon gift card last quarter: Jeffrey Hayes

For the question and answer from the last brain teaser, please view the NISS News section here.

You are receiving this e-newsletter as a member or prospective member of the National Independent Statistical Service, or you have subscribed by submitting your name and e-mail address.

SUBSCRIBE: If someone had forwarded this message to you and as a result, you would like to subscribe, please click here.

UNSUBSCRIBE: If you wish to unsubscribe, click here.

COMMENTS: Please direct all requests or comments to, or to NISS News, 9365 Counselors Row, Suite 120, Indianapolis, IN 46240.

© Copyright 2021 NISS. All Rights Reserved.