Periodically, NISS sends out a customer service survey to our member companies to assess ways we can make the reporting process easier for our members as well as get feedback on our quality of service. We recently received results from our most recent survey, and the responses were overwhelmingly positive. Here are a couple examples:

NISS is very pleased with the responses from the survey. We will continue to do all we can to make the reporting process as easy and simple as it can be.

Each year on November 15th, NISS sends the Residual Market Participation Quota Determination to AIPSO on behalf of our member companies. Companies that write voluntary automobile policies are required to write a proportional number of residual market automobile policies, and AIPSO determines each company's quota based on the data NISS sends.

In order to provide AIPSO the correct amount of premium for each company, we may have to take into account premiums that are included on your annual statement as automobile but may not be reported in the data submission to NISS. For this reason, the Membership Fee (MBR) Call is collected. The MBR Call includes membership or policy fee data with premiums separated between drivers under 25 years of age and senior citizen drivers. These fees can also be reported in the automobile data submission, however, if they are excluded, the fee amounts need to be reported with the MBR Call.

By either including the membership fees in the data submission or reporting the amounts on the MBR Call, we can ensure that we are sending AIPSO the correct premium amounts. This will also ensure that each company is receiving the proper credit for writing drivers under 25 years of age and senior citizen drivers, and that they receive the correct number of assignments from the quota determination.

• In April, NISS attended the IDMA Conference in Chicago, Illinois
• In June, NISS hosted booth #1231 at the Insurance Accounting & Systems Association (IASA) Annual Conference in Orlando, Florida
• In September, NISS hosted booth #727 at the NAMIC Convention in Denver, Colorado
• In October, NISS attended the InsureTech Connect Conference in Las Vegas, Nevada
• NISS attends the NAIC meetings throughout the year